DELIVERY, REFUND & CANCELLATION POLICY
This policy applies to services provided by LARBE BOUTIQUE LLC, Republic of Armenia, and is developed in accordance with the applicable laws of the Republic of Armenia, including:
-
Law of the Republic of Armenia on Consumer Protection
-
Civil Code of the Republic of Armenia
-
Law of the Republic of Armenia on Trade and Services
1. DELIVERY POLICY
Delivery time slots are presented to the customer at the time of checkout.
Customers may select the most convenient available time slot and day for delivery shown on the website at the time of placing the order.
For orders placed earlier in the day, same-day delivery slots will be available.
For orders placed later in the late evening or at night, the website will automatically display the next available delivery options, including the following morning
Delivery is available:
- within Yerevan via courier
- daily during working hours
Delivery to regions outside Yerevan may be available at an additional cost depending on distance and logistics.
Each order includes, free of charge:
- a postcard
- packaging
- care instructions
- paper bag for bouquet
- an envelope
2. QUALITY AND WARRANTY
We guarantee the quality and freshness of our flowers.
Warranty periods:
- peonies, ranunculus, orchids, eustoma, lilies, limonium – up to 5–6 days
- roses, spray rose, eustoma - up to 4–5 days
- fragile flowers (hydrangea, tulips, iris) – up to 2–3 days
Flower longevity depends on proper care and storage conditions.
3. WARRANTY LIMITATIONS
The warranty does not apply in cases of:
- improper care
- lack of water
- exposure to heat or direct sunlight
- improper storage conditions
4. PRODUCT NATURE
All floral arrangements are:
unique & handmade & not identical
We aim to match product images as closely as possible. However, slight variations in:
- color shade
- composition
- shape
may occur depending on flower availability.
The overall concept, size, and value of the bouquet are always maintained.
5. SUBSTITUTION POLICY
If certain flowers or items are unavailable:
- substitutions of equal or higher value may be made
- for significant changes, we will request customer approval
- if we are unable to reach you, substitution will be made without delay
Roses will not be substituted without customer confirmation.
If an additional item is unavailable:
- it will be replaced with a similar item
or
- its value will be added to the bouquet
6. REFUND AND CLAIMS POLICY
Flowers are perishable goods in accordance with the laws of the Republic of Armenia.
Claims are accepted within 24 hours from the time of delivery.
Refunds are only possible in cases of:
- damaged goods
- incorrect order
In such cases, we may offer:
- replacement
or
- refund
Photo confirmation may be required.
7. CANCELLATION POLICY
Order cancellation is allowed:
- at least 24 hours prior to delivery – full refund
If cancellation is made less than 24 hours before delivery:
- a partial refund may be issued, taking into account incurred costs
8. REFUNDS
Refunds will be processed:
- only to the original method of payment
- within 3 to 14 working days
9. FAILED DELIVERY
If delivery cannot be completed:
- due to our fault – a full refund will be issued
If delivery fails due to reasons beyond our control, including:
- incorrect address
- recipient unavailability
- refusal to accept delivery
no refund will be issued, but delivery may be rescheduled
10. ORDER CHANGES
Changes to orders can be made:
-vat least 1 business day prior to delivery
Contact:
Email: larbe.boutique@gmail.com
Phone: +374 77 3 444 37
11. FINAL PROVISIONS
Refunds, returns, or exchanges are not provided in cases of:
- change of mind
- absence of product defects